Ignite Growth Video Series
Dental lead conversion 1:1
50% of patients will buy from
the first practice that responds
In this video, Derek, CEO of Ignite Growth, explains the importance of responding to leads as soon as possible.
Dental lead conversion 1:1 50% of patients will buy from the first practice that responds
This is why it is vital to reply to leads as soon as possible.
Questions to ask yourself
- How easy is it for a potential patient to get in touch?
- How quickly does your practice respond to inquiries?
- Have you noticed a higher conversion rate when you respond quickly?
If a patient enquires with several dentists for the same treatment, say Invisalign, the chances of them following through with you and your practice are much higher if you reply to them as soon as possible.
Understandably, when this happens out of office hours, it can be hard to keep up with leads.
If, however, you are getting leads coming through during the working day, your priority should be to reply to them. The sooner, the better!
Replying within the first few minutes of receiving the email or contact form can make all the difference. The odds of qualifying a patient by calling them within five minutes of their inquiry is 21 times higher versus calling them within 30 minutes.
Make sure your staff are trained to know how to deal with leads, and they understand the importance of responding quickly. This may mean they will have to prioritise this over current patients, so your front-of-house staff will have to find the right balance.
For more great videos, you can visit us on YouTube and for content, head on to our blog.
For one Ignite campaign we got 70 patients booked in with deposits paid in advance. Just phenomenal figures!
"I don't know how Ignite do it - 12 appointments in the first 15 minutes!" "It's outrageous!!!"
"Ignite took our practice from a squat to one of the biggest UK Invisalign users in 9 months."
For one Ignite campaign we got 70 patients booked in with deposits paid in advance. Just phenomenal figures!
"I don't know how Ignite do it - 12 appointments in the first 15 minutes!" "It's outrageous!!!"
"Ignite took our practice from a squat to one of the biggest UK Invisalign users in 9 months."
