IGNITE GROWTH WEBSITE PRIVACY NOTICE

  1. INTRODUCTION      

This privacy notice provides you with details of how we collect and process your personal data through your use of our site https://www.ignitegrowth.io   

By providing us with your data, you warrant to us that you are over 13 years of age.  

Ignite Growth is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). 

Contact Details   

Our full details are:    

Full name of legal entity: DHU CONSULTING SERVICES LIMITED    

Email address: hello@ignitegrowth.io   

Postal address: 299 West End Lane, London NW6 1RD      

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at hello@ignitegrowth.io   

  1. WHAT DATA DO WE COLLECT ABOUT YOU

Personal data means any information capable of identifying a living individual. It does not include anonymised data.   

We may collect and hold the following personal data (these will not always be personal data, depending on the context in which they are collected, the actual data collected, and whether the data collected allows us to directly or indirectly identify you):

  • Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. 
  • Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. 
  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. 
  • Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. 
  • Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. 

We do not collect any special categories of data about you. Special categories of data refer to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

  • HOW WE PROCESS YOUR PERSONAL DATA AND ON WHAT LEGAL BASIS

We will only use your personal data where we have a legal basis for such use. Most commonly, we will use your personal data on the following legal bases:

  • where we need to perform the contract we are about to enter into or have entered into with you;
  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and/or
  • where we need to do so in order to comply with a legal or regulatory obligation.

For more information on this please email us at hello@ignitegrowth.io

In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing. 

We do not carry out automated decision making or any type of automated profiling. 

Legal bases for processing

  • Communication Data. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. The lawful ground upon which this processing is based is that it is necessary in our legitimate interests in communicating with you, keeping records and to establishing, pursuing or defending legal claims.
  • Customer Data. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. The lawful ground upon which this processing is based is that it is necessary for the purposes of performing a contract between you and us and/or to take steps at your request to enter into such a contract. 
  • User Data. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. The lawful ground upon which this processing is based is that it is in our legitimate interest in properly administering and optimising our website and our business. 
  • Technical Data. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.  The lawful ground upon which this processing is based is that it is inour legitimate interest in properly administering and optimising our website and our business.
  • Marketing Data. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.  The lawful ground upon which this processing is based is that it is in our legitimate interest in studying how customers use our products/services in order to develop them, to manage, optimise and grow our website and business.
  • Other uses. We may also use your personal data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. The lawful ground upon which this processing is based is that it is in our legitimate interest to operate and manage our business. We may also use such data to send other marketing communications to you. The lawful ground upon which this processing is based is that it is either done with your consent or it is necessary in our legitimate interests. Please see section 4 below which provides further detail on marketing communications.

Where the lawful basis for processing is our legitimate interests, we consider that those interests are not overridden by your rights and freedoms, and we take steps to ensure that this processing is limited to that which is proportionate and necessary.  

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. 

  • MARKETING COMMUNICATIONS 

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). 

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if: (i) you made a purchase or asked for information from us about our goods or services and did not choose to opt-out of marketing communications; or (ii) you agreed to receive marketing communications, and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company or corporate subscriber, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

  Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by emailing us at hello@ignitegrowth.io.

If you opt-out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.    

  • DISCLOSURES OF YOUR PERSONAL DATA 

We may have to share your personal data with the parties set out below:   

  • service providers who provide IT services, system administration services and other services;
  • professional advisers including lawyers, bankers, auditors and insurers;  
  • government bodies that require us to report processing activities; or

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions. 

We may also disclose your personal information to third parties in the following events:

  • if we were to sell or buy any business or assets, in which case we might disclose your personal information to the prospective seller or buyer of such business or assets as part of that sale;
  • if we or substantially all of our assets are acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets; and/or
  • if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or to protect the rights, property, or safety of us, you or any third party or if we are asked to provide your details to a lawful authority in order to aid in the investigation of crime or disorder; this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.  

  1. INTERNATIONAL TRANSFERS    

Please note that some of our service providers may be based outside of the European Economic Area (the “EEA”). By submitting your personal information, you agree to this transfer, storing or processing. Where we transfer your data to a service provider that is outside of the EEA we seek to ensure that appropriate safeguards are in place to make sure that your personal data is held securely and that your rights as a data subject are upheld. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: 

  • we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
  • where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe; or  
  • where another method accepted by the European Commission as providing adequate protection to personal data shared between Europe and another country exists and is implemented.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.   

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.   

  1. DATA RETENTION      

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.    

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.   

  1. YOUR LEGAL RIGHTS   

You have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • if you want us to establish the data’s accuracy;
  • where our use of the data is unlawful but you do not want us to erase it;
  • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; and
  • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of these rights or learn more about them, please email us at hello@ignitegrowth.io

You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-…

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.    

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.    

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.    

  1. THIRD-PARTY LINKS     

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

  • COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please go to https://www.ignitegrowth.io/cookie-policy. 

  1. CHANGES

If we decide to change this privacy policy, any changes will be posted on this page.

Last updated December 2020.